At Sanofi,we are committed to our responsibility towards patients and the community.

Our products carry a promise of Quality and we take issues related to the quality of our products very seriously. Local manufacturing is in compliance to Sanofi’s stringent global quality standards which are followed and maintained meticulously at every stage of the manufacturing process.

However, despite every possible check and balance, we recognize that issues may still arise, particularly pertaining to packaging or physical appearance etc. Some examples of this could be:

  • Discoloration
  • Broken or missing tablet
  • Melted capsule
  • Suspended particles in the solution
  • Mislabeling (misprinted text, batch No. &/or missing expiry date)
  • Cracked vial/ bottle or ampoule

If you are a resident of Pakistan and have any such issue or concern with a Sanofi product, please bring it to our notice. Your communication will help us serve you better

Not happy with our products?

Report your concerns

Sanofi Pakistan, Plot 23,
Sector 22,
Korangi Industrial Area, Karachi

 +92 21 35060221-35

Please share your name, address, contact number, name of product, sample of batch number (if available) in your email.